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FAQ
Frequently Asked Question
FAQ
Return Product Requirements
We want you to be fully satisfied with every purchase. If there is an issue with the product you received, you may request a return under the following conditions.
Refunds are available if the item you received has a manufacturing defect, is incorrect, or does not match your order. Once we receive the returned product and complete our inspection, your refund will be processed to your original payment method within 3–7 business days
We provide a 30-day product guarantee from the date you receive your order, covering manufacturing defects only. This guarantee does not apply to damage caused by improper use, accidents, or normal wear and tear
Please contact our customer service team with your order number and photos of the issue. After confirmation, we will provide return instructions. Items must be returned in complete condition, including the original box and accessories.
If you need a different size or model, you may request an exchange within 7 days of receiving your order, as long as the product is unused and in new condition. Exchanges are subject to stock availability.
Guarante Ask Question
We are committed to providing high-quality products and ensuring your satisfaction. Below are answers to common questions about our guarantee and return policy.
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You are eligible for a refund if the product you received is defective, damaged during delivery, or incorrect. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 3–7 business days
Please contact our customer service team with your order number and photos of the issue. After confirmation, we will provide return instructions. Items must be returned in complete condition, including the original box and accessories.
If you need a different size or model, you may request an exchange within 7 days of receiving your order, as long as the product is unused and in new condition. Exchanges are subject to stock availability.